i. Order Confirmation
Will I get confirmation of my order?
As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorised your payment method, ready for your purchase.
I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
Our emails might be going to your junk or spam folder
There might have been a misspelling when you entered your email address during checkout
Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
What happens after I receive my order confirmation?
We check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. If you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorisation from your payment method.
ii. Privacy and Security
Why do you need my phone number?
Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Is it safe to buy online through your website?
Absolutely. Decoattit strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
iii. Dispatch and Delivery
How long does it typically take for your products to be dispatched?
Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually within 4 business days, however, some larger items can take up to 18 business days.
FAQ
Our Mission
At Affirm Wear, our mission is to create hoodies that are more than just clothing—they are a statement of individuality, comfort, and purpose. We strive to combine innovative designs, sustainable materials, and timeless quality to bring you apparel that you’ll love to live in.
Our Vision
We envision a world where fashion inspires confidence, spreads positivity, and uplifts communities. Through our products, we aim to champion self-expression while promoting sustainability and ethical practices in the industry.
What We Stand For
- Quality First: We use only premium fabrics to ensure every hoodie feels as good as it looks.
- Sustainable Practices: Our commitment to ethical sourcing and eco-friendly materials drives every decision we make.
- Positive Messaging: We design apparel that uplifts and inspires, helping you express yourself authentically.
- Customer-Centric Design: Your comfort and style are at the heart of every product we create.
Our Story
Affirm Wear started with a simple idea: to design hoodies that spark joy and encourage optimism. What began as a small passion project has grown into a brand loved by customers worldwide, thanks to our dedication to quality and meaningful design.
Sustainability Commitment
We believe in doing business the right way. From eco-friendly packaging to ethically sourced materials, every step of our process is crafted to reduce our environmental footprint and give back to the planet.
Join the Movement
Whether you’re lounging at home, exploring the city, or making a statement, our hoodies are here to be part of your journey. Together, let’s redefine what it means to wear your values.
Thanks for staying with us.
